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Friday, November 4, 2011

Improved 100% Return Policy

I have been testing this for the last couple of weeks, and the customer response has been very positive.

The original shipping is now refunded, when a dress is returned for orders under $100.

I had an unofficial policy, of when a customer exchanged a product they would have the original shipping refunded for a while (customer quote I remember is "you want me to pay shipping 3 times?").  The headache was I did not always catch when a customer placed a new order. The new policy is not going to be retroactive.

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