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As an online shopper myself, I am familiar with the issues on purchasing items online especially if you are a first time buyer from that specific webstore. To address this, I am an advocate of an easy return and easy exchange policy to help my clients feel secure and buy with confidence (and peace of mind).
One perfect example is my recent encounter with a nice bride to be who bought flower girl dresses from me. But for some reason she has to move her wedding to a much later date and thus needed to change the sizes of the flower girl dresses she bought. It makes sense and I accept this no questions asked. :)
The bride to be needs to worry more important things and I don't want to add on to her burdens.
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